Care plans deliver ongoing maintenance to keep your site running smoothly.
Why does your website need a care plan?
Websites perform best when they are actively maintained. Ongoing care helps ensure that software stays compatible with new technologies, security risks are addressed quickly, and the overall health of the site remains stable as your business grows and evolves.
Our care plans provide structured maintenance and technical support for the websites we build and manage on WordPress and Shopify. In addition to routine updates and monitoring, our plans can include managed hosting, security and firewall protection, uptime monitoring, analytics reporting, email and DNS support, and ongoing technical assistance from our team.
The tables below outline the features included in each plan and highlight the differences between the Basic, Standard, and Advanced options so you can choose the level of support that best fits your website.
What our care plans provide:
- Website software updates that keep WordPress, themes, and plugins secure and compatible.
- Security monitoring, uptime checks, and proactive issue detection before problems affect visitors.
- Managed hosting, backups, and recovery systems for long-term stability and performance.
- Technical support from our team for content updates, troubleshooting, and website improvements.
- Analytics reporting and flexible plan levels tailored to your website and long-term goals.
WordPress care plans
Choose one of our three WordPress maintenance plans: Basic, Standard, or Advanced.
Basic
$150/mo
or $1,500/yr
Standard
$275/mo
or $2,750/yr
Advanced
$400/mo
or $4,000/yr
- Included
- Not included
| Hosting | Basic | Standard | Advanced |
|---|---|---|---|
| Managed WordPress hosting | Included | Included | Included |
| Monthly visits | Up to 25k | Up to 50k | More than 50k |
| Site / plugin complexity | Simple | Few complex plugins | Multiple complex plugins |
| Local backups | Daily | Hourly | Hourly |
| Offsite backups Nightly backups with BlogVault | Included | Included | Included |
| Security / Firewall monitoring and intrusion prevention | Included | Included | Included |
| Nightly malware scanning and monitoring | Included | Included | Included |
| Wordfence / Two-Factor Authentication (2FA) | Included | Included | Included |
| Advanced Wordfence / Cloudflare security rules | Not included | Included | Included |
| 24/7 uptime monitoring | Included | Included | Included |
| Server-based site caching | Included | Included | Included |
| CDN (Content Delivery Network) Global data centers to increase site speed and performance | Not included | Not included | Included |
| Large storage hosting Greater than 5GB media assets | Not included | Not included | Included |
| E-Commerce | Basic | Standard | Advanced |
| Stripe integration / payment support | Not included | Included | Included |
| WooCommerce support | Not included | Included | Included |
| Discounted WooCommerce licenses Discounted pricing for 20+ extension licences | Not included | Included | Included |
| Large store / SKU support Greater than 200 SKUs | Not included | Not included | Included |
| Site Maintenance | Basic | Standard | Advanced |
| WordPress Core and plugin updates | Included | Included | Included |
| Theme / framework updates | Included | Included | Included |
| Premium plugin licenses Including ShortPixel, Gravity Forms, Meta Box and others ($300+ per year value) | Included | Included | Included |
| Log monitoring Monitoring of login logs and site error messages | Included | Included | Included |
| Support | Basic | Standard | Advanced |
| Discount on hourly rate | 0% | 10% | 15% |
| Hourly rate $225/hour standard rate as of September 1, 2024 | $225/hr | $200/hr | $190/hr |
| Normal turnaround time Time required for completing requested tasks and site updates | 2-3 days | 1-2 days | Same day |
| Support by email | Included | Included | Included |
| Support by shared Slack channel The fastest way for your team to chat with our team (requires paid client account) | Not included | Not included | Included |
| Integrated backend support system Visual ticketing system that integrates with your website and existing user login | Not included | Not included | Included |
| Strategy review call A 30-60 minute check-in call to review site goals and plans | Not included | Yearly | Quarterly |
| Minimum billing period | 15 minutes | 15 minutes | 15 minutes |
| Domain / Email | Basic | Standard | Advanced |
| DNS and domain management | Included | Included | Included |
| Advanced DNS support Setup and ongoing support of Cloudflare DNS | Not included | Included | Included |
| Discounted Google Workspace licensing | Not included | Included | Included |
| Advanced Google Workspace Support Setup and support of advanced features such as Google Voice or Google Vault | Not included | Included | Included |
| Transactional email support Setup and ongoing support of Mailgun | Included | Included | Included |
| Email delivery support (SPF / DKIM / DMARC) | Included | Included | Included |
| Access to Sendy email marketing platform An incredibly inexpensive alternative to Mailchimp at $1 per 1000 emails sent | Not included | Not included | Included |
| Reporting & Analytics | Basic | Standard | Advanced |
| Google Analytics setup and support | Included | Included | Included |
| Weekly analytics report email Customized weekly email summarizing recent views, unique visitors, top pages and top referrers | Included | Included | Included |
| Google Search Console management | Included | Included | Included |
| Search Engine Optimization | Basic | Standard | Advanced |
| Rank Math PRO SEO plugin setup and maintenance Enjoy the premium benefits of the leading SEO plugin for WordPress. | Included | Included | Included |
| Keyword ranking monitoring Active monitoring in SERPs and automated weekly email reports via Nightwatch. | Not included | 10-15 keywords | 20-25 keywords |
| Backlink monitoring Active monitoring via Nightwatch. | Not included | Not included | Included |
| Competitor tracking Active tracking in SERPs via Nightwatch. | Not included | Not included | Included |
| Broken links monitoring | Not included | Included | Included |
| Google My Business monitoring | Not included | Included | Included |
| Site Optimization | Basic | Standard | Advanced |
| ShortPixel image optimization Automated tool that intelligently delivers original-looking images at the smallest possible size and in next-gen formats. | Included | Included | Included |
| Akismet anti-spam subscription Advanced AI monitoring service to filter out comment, form, and text spam with 99.99% accuracy. | Included | Included | Included |
| AltText.ai Automated AI-powered tool that analyzes your images and generates descriptive alt text to greatly improve your website's SEO and accessibility. | Not included | Included | Included |
| Performance, Accessibility, SEO, Best Practices and Core Web Vitals Monitoring On-request audits from Auditzy, our dedicated monitoring service powered by Google Lighthouse; access to historical audits. | Not included | Included | Included |
| Scheduled WordPress database cleanup and optimization | Not included | Monthly | Weekly |
| Other | Basic | Standard | Advanced |
| Access to Razorfrog Core plugin Custom functionality plugin developed by Razorfrog over 7 years | Included | Included | Included |
| Custom icon set hosting Custom icon sets prepared with IcoMoon | Included | Included | Included |
| Instagram feed embeds Increase visitor engagement, boost website sales, and attract more followers with a fully responsive widget that matches your brand's color palette. | Included | Included | Included |
| Whitelabeled video hosting Non-branded access to Vimeo Pro | Not included | Included | Included |
| Termageddon subscription Automatically updating Privacy Policy / Terms of Service ($100 per year value) | Not included | Included | Included |
| Advanced form support | Not included | Included | Included |
Shopify care plans
Choose one of our three Shopify maintenance plans: Basic, Standard, or Advanced.
Starter
$185/mo
or $1,850/yr
Pro
$450/mo
or $4,500/yr
Premium
$875/mo
or $8,750/yr
- Included
- Not included
| Support | Starter | Pro | Premium |
|---|---|---|---|
| Hours per month To be spent on below tasks or other custom work | 1 hour | 3 hours | 5 hours |
| Discount on hourly rate | 0% | 10% | 15% |
| Normal turnaround time | 2-3 days | 1-2 days | Same day |
| Support via email | Included | Included | Included |
| Support via phone | Not included | Included | Included |
| Support via Slack | Not included | Not included | Included |
| Strategy review call 30 minute check-in call to review site goals and plans | Not included | Yearly | Quarterly |
| Minimum billing period | 15 minutes | 15 minutes | 15 minutes |
| Shopify Optimization | Starter | Pro | Premium |
| Content updates | Included | Included | Included |
| Product Updates | Included | Included | Included |
| Inventory Management | Included | Included | Included |
| Shopify theme updates | Included | Included | Included |
| Performance tuning | Included | Included | Included |
| Bug fixes Troubleshooting and remediation | Included | Included | Included |
| Design and development enhancements Custom UI/UX tweaks and improvements for your online shop | Not included | Included | Included |
| Third party apps Settings, configurations and customizations | Not included | Included | Included |
| Domain / Email | Starter | Pro | Premium |
| DNS and domain management | Included | Included | Included |
| Advanced DNS support Setup and ongoing support of Cloudflare DNS | Included | Included | Included |
| Discounted Google Workspace licensing | Not included | Included | Included |
| Advanced Google Workspace Support Setup and support of advanced features such as Google Voice or Google Vault | Not included | Included | Included |
| Email delivery support (SPF / DKIM / DMARC) | Included | Included | Included |
| Shopify email marketing support Create campaigns, use pre-built branded templates, automate emails Free for first 10k emails each month, then $1 per 1k emails thereafter | Included | Included | Included |
| Reporting & Analytics | Starter | Pro | Premium |
| Google Analytics setup and support | Included | Included | Included |
| Weekly analytics report email Customized weekly email summarizing recent views, unique visitors, top pages and top referrers | Included | Included | Included |
| Google Search Console management | Included | Included | Included |
| Google Merchant Center Single online dashboard for managing business appearance across all Google ecommerce products and making changes to listings. | Included | Included | Included |
| Search Engine Optimization | Starter | Pro | Premium |
| On-site SEO improvements Title tags, meta descriptions, alt text for images, keywords integrated into headers and copy, etc. | Included | Included | Included |
| Keyword ranking monitoring Active monitoring in SERPs and automated weekly email reports via Nightwatch. | Not included | 10-15 keywords | 20-25 keywords |
| Backlink monitoring Active monitoring via Nightwatch. | Not included | Not included | Included |
| Competitor tracking Active tracking in SERPs via Nightwatch. | Not included | Not included | Included |
| Broken links monitoring | Not included | Included | Included |
| Google My Business monitoring | Not included | Included | Included |
| Accessibility & Site Optimization | Starter | Pro | Premium |
| AltText.ai Automated AI-powered tool that analyzes your images and generates descriptive alt text to greatly improve your website's SEO and accessibility. | Not included | Included | Included |
| Performance, Accessibility, SEO, Best Practices and Core Web Vitals Monitoring On-request audits from our dedicated monitoring service powered by Google Lighthouse; access to historical audits. | Not included | Included | Included |
| Other | Starter | Pro | Premium |
| Termageddon subscription Automatically updating Privacy Policy / Terms of Service ($100 per year value) | Not included | Included | Included |
| Advanced Cloudflare firewall rules | Not included | Included | Included |
| Backup management | Weekly | Daily | Hourly |
| Offsite backups | Included | Included | Included |
Additional details for our care plans
All pricing assumes that websites are hosted or managed within the infrastructure recommended by Razorfrog. Most websites fit comfortably within these parameters, although projects with higher traffic, storage requirements, or complex functionality may require a custom plan.
Websites that were not originally built by Razorfrog may require an initial technical review before entering a maintenance plan. Because themes, plugins, custom code, or platform configurations can vary significantly across projects, compatibility of updates and integrations cannot always be guaranteed for websites developed by third parties.
Yearly care plans are offered at a discounted rate when prepaid and are not eligible for refunds. In cases of past due invoices, prepaid yearly payments may be applied toward outstanding balances and the renewal date adjusted accordingly. Plan details and pricing are subject to periodic review and may be updated over time.
How AI supports ongoing website care
Artificial intelligence tools may be used within ongoing website support workflows to help review recurring issues, organize maintenance priorities, and identify patterns in performance or content updates over time. While automation can improve efficiency in monitoring and documentation tasks, maintaining long-term website stability, usability, and alignment with evolving project goals remains guided by experienced human oversight.